Dativery can improve your CRM by adding relevant information directly in your CRM. On the other hand, it can show CRM information in other applications like Helpdesk or Email.
Open tickets from Helpdesk
Show list of tickets that were reported by your customer. By knowing all the information you can make a better relationship with your customer.
Invoices from billing
Want to know last invoices for your customer? Want to show one list of multiple billing applications?
Dativery can combine multiple communication feeds into one. Mails in Helpdesk, mentions on Twitter, messages from Facebook, Newsletter in MailChimp. Everything on one list.
Social networks can provide you with a lot of information about your customer. Use them.